FAQ
FAQ HELP CENTER
Get quick answers about product specifications, order terms, shipping and technical support for pool‑related materials.
Get quick answers about product specifications, order terms, shipping and technical support for pool‑related materials.
Browse common questions about pool‑grade materials, orders, logistics and technical support.
A：MOQ differs across product lines. Small trial orders are supported for most pool finishing materials. Send your project specs for exact details.
A：Custom color and particle size are available. Share your target specifications, we will confirm feasibility and production lead‑time.
We support common international B2B payment terms. T/T (Telegraphic Transfer) is our primary payment option. L/C is acceptable for large‑volume orders. Other payment solutions can be discussed upon mutual negotiation.
A：Commercial invoice, packing list and bill of lading are standard. Related test reports can be provided upon request.
A：Basic written installation guidelines are offered. For complex site conditions, submit your project information for reference suggestions.
Review technical points for glass bead aggregates, epoxy grout and pool finishing systems.
A：Sub‑surface must be clean, dry and stable. Remove dust, grease and loose residues prior to installation.
A：Suitable for new‑build pools, pool renovation projects and water feature surfaces for both residential and commercial projects.
A：Formulated for long‑term underwater exposure. Proper mixing and full curing are required to achieve expected performance.
A：Typical shelf‑life is 12 months under cool, dry storage. Keep packages sealed away from direct sunlight.
A：Most products work with mainstream pool waterproof systems. Please share your membrane type for compatibility confirmation.